Responsible Gaming

Responsible Gambling

At Friends Bingo Casino, we understand the importance of responsible gaming practices and provide various tools to ensure our players maintain a safe and balanced approach to online gambling.

Safe and Balanced Gaming Habits

Gambling should be treated as entertainment rather than a source of income. Set realistic expectations and never chase losses by betting more money than you can afford to lose. Our platform allows you to manage your account settings, including setting deposit limits to help you stick to your budget.

Budget and Bankroll Management

Effective bankroll management involves understanding how much you're willing to spend on gambling each session and staying within those limits. Don't get caught up in the excitement of a big win – take time to assess your situation before making further bets. Our reality check feature can remind you of your net results at regular intervals, helping you maintain a balanced approach.

Deposit, Loss, Wager, and Session Limits

Our platform allows for customizable limits on deposits, losses, wagers, and session times. Set these limits according to what feels safe for your situation:

• Daily Deposit Limit: Restrict the amount of money deposited into your account each day.
• Weekly Deposit Limit: Limit weekly deposits based on your budget and needs.
• Loss Limit: Curb maximum net losses per day or week.
• Wager Limit: Set a cap on bets to avoid significant financial risks.
• Session Time Limit: Schedule breaks from the game at regular intervals.

Reality Checks and Time Reminders

Our reality checks can be enabled for your account, providing you with information about your gaming session:

• Net Result Check: Regular reminders of your net results, including winnings or losses.
• Time Spent Check: Alerts to help manage time spent playing online games.

Additionally, we recommend using our cooling-off periods and self-exclusion tools if needed. These features are available on the responsible gambling page of your account settings.

Cooling-off Periods and Self-Exclusion

Don't feel pressured to continue gaming when you need a break:

• Time-out: Temporarily lock your account, setting it aside for any number of days or weeks (up to 30).
• Self-exclusion: Permanently exclude yourself from access to the platform.

During these periods, all marketing communications and account activity will be paused. If necessary, you can reach out to our customer support team for guidance on these measures.

Account Verification and Age Restrictions

We take age restrictions seriously: only those 18 years old or older are allowed access to our services. Account verification may be required before making a deposit or engaging in certain activities, as per licensing requirements.

Protection of Vulnerable Players

Friends Bingo Casino values the well-being of all players:

• Vulnerable Player Support: Our support team is trained to identify and assist vulnerable individuals.
• Player Protection Measures: Regular monitoring for suspicious account activity helps protect vulnerable users from harm.

Should you or a loved one display any warning signs, don't hesitate to seek help:

Warning Signs of Problematic Gambling

Early intervention can make all the difference. Recognize these early warning signs and take action if needed:

• Increasing Chases Losses
• Spending More Money than Intended
• Continued Gaming Despite Negative Effects on Relationships or Work

Support organisations are always here to help, including local Canadian resources where applicable.

Support Organisations or Professional Help Resources

If you require further assistance with responsible gaming practices:

• Check our support page for links to organizations and professional services.
• Reach out directly to our customer support team via live chat or email.
• Use the following resources:
  • GamCare: A leading UK-based service providing information, advice, and counseling on responsible gambling.
  • The National Council of Problem Gambling (NCPG) Helpline: Supports problem gamblers and their families in the United States.
  • Canadian Partnership for Responsible Gaming (CPRG): A Canadian resource with links to local support groups, counseling services, and a national helpline.

Our team can provide you more information about responsible gambling best practices.